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Question

Asked by BVIG286 on February 11th, 2004- 02:58 GMT

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Have been using my Canon BJC-5100 for a few years with no problems at all.
Now suddenly, I keep getting "replace ink cartridge pop-up" even after putting in a new cartridge.
Nothing wil print out on paper with the new ink cartridge even when I bypass head alignment.

Any advice would be greatly appreciated. Thanks in advance.

1 Answer

Answer from maninder on February 22nd, 2004- 07:34 GMT

There are two possibilies:

1. The new catridge is not compatible. Have you made sure that the replacement cartridge is a recommended one.

2. Probably the cartridge is not in its correct position. Try removing it once & again put it back. Sometimes the contacts below the bracket holding the cartridge are dusty. Clean them with dry cloth or cotton.

Mani

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